● KelvinAI

Help and Support

Last updated:2026-10-14

KelvinAI is an AI assistant: the desktop app helps you write code and handle files and everyday tasks; the mobile app lets you check on and direct the AI on your computer from anywhere, and chat and work with colleagues and AI colleagues.

Getting help

User guide: in the mobile app, Me → User guide.

Problems in the desktop app: click Feedback at the top to tell us, screenshots welcome.

Email: kelvin12399@icloud.com — include your account and what happened, and we will reply as soon as we can.

Signing in and devices

Sign in to the same account on your computer and phone and they pair automatically — nothing to confirm on the computer.

Deleting your account

Mobile app and web version: Me → Delete account; desktop app: Settings → Account → Delete account. Type your username to confirm. It takes effect immediately. What is deleted and what is kept is explained in the Privacy Policy.

Credits and refunds

Official credits are charged by actual use, at the prices on the recharge page; see the Refund Policy for refunds.